top of page

FREQUENTLY ASKED QUESTIONS

  • There are customs fees on my package
    Please be aware of your country’s custom charges for example, the uk will charge vat (a certain percentage of your order cost depending on where you are) on some orders. I am not responsible for these charges. If you do not want to pay it will be mailed back to me and i can refund you. As of July 1st, 2021, eu and uk customers will have to pay additional vat taxes and service fees incurred at your country's custom offices. This applies to all packages no matter the package value. I, Ashley Andrews, will not be collecting or remitting vat. This means it will be collected by your country when the package reaches customs. You may experience package delays (additional 2 weeks or more) and additional processing fees. You can also check with your country's customs office to determine what your additional costs will be before buying. Please understand I, Ashley Andrews, am not responsible for any import taxes and they are not included in the item price or shipping cost. Additional taxes/charges/fees are the customer's responsibility and must be paid to your country to claim your package. should i receive a returned package from customs: a) you can pay shipping again to have the package re-sent or, b) i can refund your order, minus a 10% restocking fee & the original shipping costs Thank you for understanding
  • Why is shipping so expensive to my country?
    Unfortunately shipping anything more than a letter internationally from the US is pretty expensive. I have it as low as i can have it. If you want to get something internationally but don’t want to pay the high shipping price, grab some stickers! I can ship them much more affordably!
LOGO_blk-SUBMARK1.png
bottom of page